Shipping policy
At Atlas Recovery, we are committed to delivering your order quickly, safely, and efficiently across Australia.
Processing Times
All orders are processed within 1–3 business days after payment confirmation. During peak periods, promotional events, or public holidays, processing times may be slightly extended.
Shipping Within Australia
We currently ship Australia-wide using trusted courier and postal partners. Estimated delivery times are:
- Metro Areas: 2–5 business days
- Regional Areas: 4–8 business days
- Remote Locations: 5–12 business days
Delivery times are estimates only and may vary depending on courier delays, weather conditions, or high shipping volumes.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size. Free shipping promotions may apply on selected orders or during special campaigns.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details so you can monitor your delivery in real time.
Incorrect Addresses
Please ensure all shipping information is accurate before placing your order. Atlas Recovery is not responsible for delays or lost parcels caused by incorrect or incomplete addresses provided at checkout.
Lost or Damaged Parcels
If your parcel arrives damaged or appears lost in transit, please contact our support team within 7 days of delivery or expected arrival date. We will work with the courier to resolve the issue as quickly as possible.
International Shipping
At this time, Atlas Recovery only ships within Australia. International shipping options may become available in the future.
Contact Us
For any shipping-related questions or support, please contact our customer service team and we will be happy to assist you.